Shipping & Delivery Policy

Last updated: 29 October 2026

At Collective Sarees, we take care to pack and deliver your sarees safely. Please review the following information before placing your order.

Domestic Shipping — India

  • Shipping fee: ₹150 per order for orders valued at ₹1,999 or below, irrespective of the number of items.

  • Free shipping: Available on orders above ₹1,999, calculated after discounts.

  • Estimated delivery: Within 5–6 working days from order confirmation, unless a different timeline is mentioned on the product page.

  • Pre-orders and customised products: Dispatch and delivery timelines may vary. Please refer to the individual product description before ordering.

  • Working days exclude Sundays and public holidays.

International Shipping

  • International shipping is available only to destinations supported at checkout.

  • Shipping charges will be displayed at checkout based on the destination and shipment weight or dimensions.

  • Delivery estimates vary by destination and will be communicated at checkout or confirmed before dispatch.

  • Any import duties, customs charges or local taxes not collected at checkout are payable by the customer.

  • Customs clearance, local delivery restrictions and transport disruptions may extend delivery times.

  • If you need delivery before a specific occasion, please contact us before placing your order so we can check the available options.

Packaging & Chargeable Weight

Our sarees generally weigh approximately 500–750 grams each before packing. Orders are packed in protective courier bags or other suitable packaging. Courier charges may be based on the higher of the packed actual weight and volumetric weight, rounded to the courier's billing slab. Multiple sarees and additional protective packaging can increase the chargeable weight.

International Destinations

We welcome enquiries from the UAE, UK, USA, Canada, Qatar, Oman, Saudi Arabia and Bahrain. Delivery is subject to the destination and postal code being supported at checkout. If your location is not listed, contact us before paying. The India free-shipping offer does not apply to international orders unless explicitly stated.

Order Tracking

  • Once your order is dispatched, tracking details will be shared through the contact information provided with your order.

  • Tracking updates may take time to appear after the courier collects the parcel.

  • For assistance with a delayed or missing shipment, contact our support team with your order number.

Delivery Address & Changes

  • Please provide a complete delivery address, correct PIN/postal code and an active phone number.

  • For address corrections, contact us on +91 9645553690 within 2 hours of placing your order.

  • We will make reasonable efforts to accommodate changes before dispatch. Changes cannot be guaranteed once an order has been processed or handed to the courier.

  • Any additional shipping costs arising from an incorrect address or a customer-requested redirection will be communicated before proceeding.

Delivery Delays

  • Delivery timelines are estimates and may be affected by holidays, severe weather, courier disruptions, customs clearance or remote delivery locations.

  • If your order exceeds the estimated delivery window, please contact us. We will coordinate with the courier and keep you informed.

  • If a shipment is confirmed lost, we will work with you to arrange an appropriate replacement or refund.

Missed Deliveries & Returned Parcels

  • Please remain available to respond to courier calls and delivery notifications.

  • If a parcel is returned because of an incomplete address, refusal of delivery or unsuccessful delivery attempts, we will contact you to discuss reshipping or the applicable refund.

  • Any proposed deductions for actual shipping, return shipping or non-recoverable customs costs will be explained before settlement, subject to applicable consumer rights.

  • Customers will not be charged additional shipping costs for errors attributable to Collective Sarees.

Damaged, Opened or Incorrect Parcels

  • If the outer packaging appears opened or severely damaged, please photograph it and notify us promptly. Where possible, ask the delivery partner to record the condition.

  • If you receive a damaged or incorrect item, contact us promptly with your order number and clear photographs of the item and packaging.

  • An unboxing video can help us investigate, but it is not mandatory to report an issue.

  • Please retain the packaging until we have reviewed your concern.

Returns & Exchanges

For a return or exchange request, please contact us with your order number before sending anything back. Eligibility is subject to the terms disclosed for your purchase and applicable consumer rights. Nothing in this shipping policy limits your statutory rights.

Contact Us

Collective Sarees
Rare Drapes - Bridal Designer Store, MC Road, Thukalassery, Thirumoolapuram, Thiruvalla, Kerala 689101, India.
Email: mail@collectivesarees.com
Phone / WhatsApp: +91 9645553690
Website: www.collectivesarees.com

Please include your order number when contacting us.